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Did you know that natural gas doesn’t smell of anything? The reason we can smell gas is because an artificial smell is added so that we know if there’s a leak. But what should you do if you think you can smell gas?
The first thing you should do if you can smell gas is turn off the gas supply at the meter if you know how to, then open windows and doors to ventilate the property and then call the emergency helpline.
Even if you can’t smell gas but are concerned that there may be a leak or that there may be carbon monoxide present, you should call the National Gas Service Emergency Line on 0800 111 999 any time of the day or night.
It’s important that you and those with you stay safe until help arrives so don’t create a flame or operate any electrical switches such as light switches. If there are any flames burning put them out and open the doors and windows. If you know how to, turn off your gas supply at the meter and don’t turn it back on again until you’ve been told it’s safe to do so.
When you call the emergency number you will be put through to a call centre where they will ask you for certain details such as:
The operator will send all the information they glean from you to an engineer. Depending on whether the gas escape is classed as a controlled escape or uncontrolled escape will dictate how long it will be before an engineer arrives.
A controlled escape is where the person who has reported the leak has been able to turn off the control valve for the premises and they can no longer smell gas. All other circumstances are regarded as an uncontrolled leak.
Most gas distribution network operators will try to have an engineer out to an uncontrolled leak within an hour and to a controlled leak within two hours.
Below is a short video by National Grid to explain what you should do if you think you can smell gas:
"Very easy. Bea Luseni very efficient & knowledgeable."This review was posted by Alan Duffy on the 31st of March 2017
Super helpful and easy to work with
"Recommend this company in a heartbeat - Nicole Borneuf was super easy to talk to, was not pushy in the slightest, very helpful and replied with all my questions very professionally and did all she could to help. I had to deal with a few companies to sort my business energy out, all but Nicole were too pushy for my liking and I refused to follow through with them. Thank Nicole - you are a credit to your company, thank you for making the stressful energy change so easy."This review was posted by Mia Drew on the 29th of March 2017
An Extremely Competent Company
"Switch my business has not only helped my SME secure a good energy deal for the second year running but Jessica swiftly found a alternative supplier for me when I was let down on the day of switching by the new contractual provider I had chosen some 4 months previously. Being suddenly out of contract and without provider is everyone's energy nightmare. Greatest thanks."This review was posted by S McMillan on the 29th of March 2017
Helpful, friendly and we saved lots of money!
"Jessica Purnell was helpful and friendly, she made the whole process easy and simple AND we saved lots of money thanks Jess"This review was posted by Melanie Baker on the 23rd of March 2017
Quick & Easy
"Kabibi was very helpful and the whole process was very efficient. The one small reservation I had was that I was phoned up by Kabibi almost immediately having received my online quote - which wasn't enough time for me to finish reading the quotes! Fortunately she was able to assist me in a greater savings on both Gas & Electricity, and so as long as the switchover is seamless I will remain very happy with the service."This review was posted by Amanda Brown on the 21st of March 2017