quote
menu

Gas emergencies: What to do if you smell gas


Did you know that natural gas doesn’t smell of anything? The reason we can smell gas is because an artificial smell is added so that we know if there’s a leak. But what should you do if you think you can smell gas?

The first thing you should do if you can smell gas is turn off the gas supply at the meter if you know how to, then open windows and doors to ventilate the property and then call the emergency helpline.

Even if you can’t smell gas but are concerned that there may be a leak or that there may be carbon monoxide present, you should call the National Gas Service Emergency Line on 0800 111 999 any time of the day or night.

Stay safe until help arrives

It’s important that you and those with you stay safe until help arrives so don’t create a flame or operate any electrical switches such as light switches. If there are any flames burning put them out and open the doors and windows. If you know how to, turn off your gas supply at the meter and don’t turn it back on again until you’ve been told it’s safe to do so.

When you call the emergency number you will be put through to a call centre where they will ask you for certain details such as:

  • The address/location of the possible gas leak – your postcode will help them to locate you.
  • Your name and phone number
  • How many people are in the property where the leak is suspected?
  • Where is the smell of gas most noticeable?
  • How long have you been able to smell the gas?
  • Can your neighbours smell gas in their property?
  • Make sure the operator knows if there are any access issues.

 A controlled or uncontrolled escape

The operator will send all the information they glean from you to an engineer. Depending on whether the gas escape is classed as a controlled escape or uncontrolled escape will dictate how long it will be before an engineer arrives.

A controlled escape is where the person who has reported the leak has been able to turn off the control valve for the premises and they can no longer smell gas. All other circumstances are regarded as an uncontrolled leak.

Most gas distribution network operators will try to have an engineer out to an uncontrolled leak within an hour and to a controlled leak within two hours.

If you smell gas or suspect a leak remember:

  1. Do not smoke or use a naked flame
  2. Do not touch any electrical switches – just turning a light switch on or off could ignite gas
  3. Do not go into a cellar if you smell gas – even if your gas meter is down there.
  4. Do open all windows and doors – this will help to disperse any fumes
  5. Do turn off the gas supply at the meter if you can – make sure gas appliances are turned off

Below is a short video by National Grid to explain what you should do if you think you can smell gas:

Related Articles

money image

How to make a million

Whether you’re happy keeping your business small but perfectly formed or have your sights set on the sta...

Read More
lightbulb

Energy News 08/09/2017

What’s big in the world of energy this week?  Hacking group Dragonfly has infiltrated European and US e...

Read More
icebergs - iceland

Iceland’s Renewable Energy Story

Here at Switch My Business we are big fans of renewable energy. Many of our suppliers are actively transitioni...

Read More
Excellent, 9.8 / 10

Very helpful & straight forward

"Ian Howell was excellent, help me find a good deal and the process was very smoth."

This review was posted by Sam on the 17th of October 2017

Nicole Borneuf contacted me by e mail

"Nicole Borneuf contacted me by e mail. Didn't keep bothering me. Happy to recommend"

This review was posted by Mr Gareth Wigdahl on the 16th of October 2017

Good clear advice and saved me money …

"Good clear advice and saved me money without any pressure thanks Bhavni"

This review was posted by Sam Weston on the 16th of October 2017

Excellent advice from Ian

"Excellent advice from Ian"

This review was posted by Steve Tunnicliffe on the 13th of October 2017

Switching Suppliers can be really …

"Switching Suppliers can be really stressful, but luckily Bhavni was assigned to me. She really helped break everything down and made everything simple. Amazing member of staff for Switchmybusiness.com Due to Her helpfulness I will be returning to switchmybusiness.com again in the future."

This review was posted by Dean on the 12th of October 2017