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Frequently Asked Questions

Is it free to switch using Switch My Business?

Switch My Business will never invoice you for this service. We receive payment on a commission basis which means that we are only paid once we have successfully set up your contract with your new supplier

How long does the transfer take?

The whole transfer process normally takes 4 to 6 weeks but in some instances it can take up to 8 weeks.

Is there a cooling off period?

To protect you from being rolled into out of contract prices with your current supplier, business energy contracts do not have a cooling off period.

Is there a discount for direct debit payment?

Yes, most of the tariffs we offer include a direct debit discount.

My question isn’t on the list?

If you can’t find the answer to your question, you can contact our customer service team directly on (freephone) 0800 411 8830 or at customerservices@switchmybusiness.com

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Excellent, 9.8 / 10

Very efficient

"Very efficient"

This review was posted by Eddie Stableford on the 19th of July 2018

Lorraine Carey is pleaseant

"Lorraine Carey is pleaseant, helpful and effcient. Great service, thanks."

This review was posted by sireeve on the 19th of July 2018

Great

"Great, honest advice from Mark Weeks!"

This review was posted by Jo Prosser on the 18th of July 2018

Very helpful and courteous

"Very helpful and courteous. Many thanks."

This review was posted by Sarah Symondson on the 17th of July 2018

excellent service for charity user

"Have used this broker for several years and always impressed by personal professional advice and practical help from Rebecca"

This review was posted by JB North Wales on the 17th of July 2018