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Frequently Asked Questions

Is it free to switch using Switch My Business?

Switch My Business will never invoice you for this service. We receive payment on a commission basis which means that we are only paid once we have successfully set up your contract with your new supplier

How long does the transfer take?

The whole transfer process normally takes 4 to 6 weeks but in some instances it can take up to 8 weeks.

Is there a cooling off period?

To protect you from being rolled into out of contract prices with your current supplier, business energy contracts do not have a cooling off period.

Is there a discount for direct debit payment?

Yes, most of the tariffs we offer include a direct debit discount.

My question isn’t on the list?

If you can’t find the answer to your question, you can contact our customer service team directly on (freephone) 0800 411 8830 or at customerservices@switchmybusiness.com

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Excellent, 9.8 / 10

I couldn't be more satisfied!

"I couldn't be more satisfied with the service provided by Bhavni on behalf of Switchmybusiness.com. Her professional, helpful and friendly service was truly exceptional."

This review was posted by Gosia Stelmaszczyk on the 20th of October 2017

Ian Howell

"Ian was very helpful throughout the process, and we have been able to set up a three year contract with a new provider at very little extra cost to our previous supplier. David Brogden Milton Malsor Village Hall"

This review was posted by David Brogden on the 20th of October 2017

Bhavni Manek helped me today and I was …

"Bhavni Manek helped me today and I was very happy with the service. Than you"

This review was posted by Jonathon Holdsworth on the 20th of October 2017

Ian Howell was absolutely brilliant …

"Ian Howell was absolutely brilliant this morning helping me switch gas provider for my micro business He explained everything really simply, gave what seemed good advice, and did the switch-over for me. He even gave me a template email to send to my current provider. Brilliant! Thanks, Lisa - owner of St Davids Wellbeing."

This review was posted by Lisa Smith on the 19th of October 2017

Excellent service and very helpful staff

"Excellent service and very helpful staff"

This review was posted by Susan Westbury on the 18th of October 2017