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Frequently Asked Questions

Is it free to switch using Switch My Business?

Switch My Business will never invoice you for this service. We receive payment on a commission basis which means that we are only paid once we have successfully set up your contract with your new supplier

How long does the transfer take?

The whole transfer process normally takes 4 to 6 weeks but in some instances it can take up to 8 weeks.

Is there a cooling off period?

To protect you from being rolled into out of contract prices with your current supplier, business energy contracts do not have a cooling off period.

Is there a discount for direct debit payment?

Yes, most of the tariffs we offer include a direct debit discount.

My question isn’t on the list?

If you can’t find the answer to your question, you can contact our customer service team directly on (freephone) 0800 411 8830 or at customerservices@switchmybusiness.com

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Excellent, / 10

Just had a lovely conversation with…

"Just had a lovely conversation with Lorraine who was so very kind and helpful in getting the best electricity deal for our company. Its so nice to have someone to explain things without to many complications and I will speak to her again if I need any other help with switching tariffs. Many thanks again Lorraine you are a star!!"

This review was posted by Sarah Smith on the 01st of June 2020

Excellent and prompt service by the…

"Excellent and prompt service by the lovely Cheryl. Made the whole process very easy and even managed to get me to finally understand a British Gas bill. Might go home and put my feet up now !!!"

This review was posted by Lee on the 29th of May 2020

Great service - will use again.

"Very prompt service and Cheryl who I dealt with provided an excellent service in every way. Not only did she provide the best price but made the whole process very quick and easy."

This review was posted by Debbie Lishmund on the 28th of May 2020

Would recommend!

"Spoke with Cheryl after using the website this morning. Incredibly helpful and friendly and easy to deal with. Got everything sorted in super quick time! Will also be using for my electricity tariff too"

This review was posted by Kelly Bluett on the 22nd of May 2020

Why can't everything be this simple?

"It was so simple, and Cheryl, account manager was a pleasure to deal with. I will certainly be contacting Cheryl again when our other utilities become due."

This review was posted by Jenny Taylor on the 22nd of May 2020