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Frequently Asked Questions

Is it free to switch using Switch My Business?

Switch My Business will never invoice you for this service. We receive payment on a commission basis which means that we are only paid once we have successfully set up your contract with your new supplier

How long does the transfer take?

The whole transfer process normally takes 4 to 6 weeks but in some instances it can take up to 8 weeks.

Is there a cooling off period?

To protect you from being rolled into out of contract prices with your current supplier, business energy contracts do not have a cooling off period.

Is there a discount for direct debit payment?

Yes, most of the tariffs we offer include a direct debit discount.

My question isn’t on the list?

If you can’t find the answer to your question, you can contact our customer service team directly on (freephone) 0800 411 8830 or at customerservices@switchmybusiness.com

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Excellent, / 10

Thank you Lorraine for all your help…

"Thank you Lorraine for all your help today. Switching our business energy provider was so easy with you and you found us a fantastic deal. Many thanks, Sandra Harwood."

This review was posted by Sandra Harwood on the 31st of March 2020

great help in difficult times

"thank you Cheryl for your help today and sorting me a great deal under very different circumstances"

This review was posted by Yvonne Fagan on the 30th of March 2020

Thank you Mark Street,

"Thank you Mark Street, Thank you for your swift and professional response to my inquiry and your friendly service."

This review was posted by Anna Jensen on the 30th of March 2020

Thanks again Mark Weeks!

"As a result of such good service from Mark Weeks with a previous energy contract I came straight back for help with another and again, I could not fault the service."

This review was posted by Lowther Farms on the 28th of March 2020

Brilliant service

"Had brilliant service from Mark. Very polite, informative, brilliant service. Kept me informed every step of the way. Very smooth transition. Highly recommended. Thank you Mark, brilliant service."

This review was posted by HILLs on the 27th of March 2020