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Frequently Asked Questions

Is it free to switch using Switch My Business?

Switch My Business will never invoice you for this service. We receive payment on a commission basis which means that we are only paid once we have successfully set up your contract with your new supplier

How long does the transfer take?

The whole transfer process normally takes 4 to 6 weeks but in some instances it can take up to 8 weeks.

Is there a cooling off period?

To protect you from being rolled into out of contract prices with your current supplier, business energy contracts do not have a cooling off period.

Is there a discount for direct debit payment?

Yes, most of the tariffs we offer include a direct debit discount.

My question isn’t on the list?

If you can’t find the answer to your question, you can contact our customer service team directly on (freephone) 0800 411 8830 or at customerservices@switchmybusiness.com

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Excellent, 9.9 / 10

Thank you Cheryl for your help today l

"Thank you Cheryl for your help today l. Great customer service."

This review was posted by David Melling on the 08th of November 2019

Really nice to talk to someone I could…

"Really nice to talk to someone I could understand, rather than a foreign call centre. Lorraine talked me through everything clearly, and it was all sorted quickly. Highly recommended."

This review was posted by Steve Ellis on the 08th of November 2019

Mark Weeks was very helpful and…

"Mark Weeks was very helpful and knowledgeable, in the advice he gave me. He was courteous and responded promptly to my emails. I would highly recommend him."

This review was posted by Technodoc on the 08th of November 2019

I have just renewed my gas with Cheryl…

"I have just renewed my gas with Cheryl Sreenan on Switch My Business. I was very happy with her helpful advice and she was efficient and friendly. I would definitely use this service again."

This review was posted by Mary Duckett on the 07th of November 2019

customer service ***

"A pleasure to speak with someone who listened to me and was very helpful and talked me through everything ,thanks very much 10 out of 10 for customer service.Would tell anybody to use this company ."

This review was posted by graham on the 06th of November 2019