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Frequently Asked Questions

Is it free to switch using Switch My Business?

Switch My Business will never invoice you for this service. We receive payment on a commission basis which means that we are only paid once we have successfully set up your contract with your new supplier

How long does the transfer take?

The whole transfer process normally takes 4 to 6 weeks but in some instances it can take up to 8 weeks.

Is there a cooling off period?

To protect you from being rolled into out of contract prices with your current supplier, business energy contracts do not have a cooling off period.

Is there a discount for direct debit payment?

Yes, most of the tariffs we offer include a direct debit discount.

My question isn’t on the list?

If you can’t find the answer to your question, you can contact our customer service team directly on (freephone) 0800 411 8830 or at customerservices@switchmybusiness.com

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Excellent, / 10

Jack Coyle was very helpful and…

"Jack Coyle was very helpful and efficient. Thank you"

This review was posted by Krista Tutin on the 21st of October 2020

the best service agent for switching…

"the best service agent for switching electricity"

This review was posted by Ultimate Craft on the 21st of October 2020

Big saving everyone

"Big saving everyone. I recommend this company 100%. A big thank you to Cheryl my business manager she’s amazing."

This review was posted by HARMEET SINGH on the 20th of October 2020

Awesome service

"Awesome service. Potentially saved my business over 4k over the next 3years! Brilliant."

This review was posted by Kat Banks on the 16th of October 2020

5 star service

"My account manager is Cheryl and she has made switching utilities so much easier. I never feel rushed to making a decision or feel any pressure. She offers great advice and explains everything so I completely understand. I first used Switch My Business a few months ago and because of the service I received, they were the first call for my current renewal. I highly recommend them."

This review was posted by Kerri on the 13th of October 2020