Frequently Asked Questions

Is it free to switch using Switch My Business?

Switch My Business will never invoice you for this service. We receive payment on a commission basis which means that we are only paid once we have successfully set up your contract with your new supplier

How long does the transfer take?

The whole transfer process normally takes 4 to 6 weeks but in some instances it can take up to 8 weeks.

Is there a cooling off period?

To protect you from being rolled into out of contract prices with your current supplier, business energy contracts do not have a cooling off period.

Is there a discount for direct debit payment?

Yes, most of the tariffs we offer include a direct debit discount.

My question isn’t on the list?

If you can’t find the answer to your question, you can contact our customer service team directly on (freephone) 0800 411 8830 or at customerservices@switchmybusiness.com

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Excellent, 9.8 / 10

Great customer service from Bhavni Manek to set up new business contracts...

"Had an excellent customer service experience with Bhavni Manek to set up new business contracts and run me through all the details. She was very efficient at finding quotes and answering questions and made me feel reassured about the transition to new energy suppliers."

This review was posted by Emma Thomsen on the 18th of August 2017

Jessica Purnell at SwitchMyBusiness has …

"Jessica Purnell at SwitchMyBusiness has been most helpful and very efficient. Our business has made a real saving on our electricity supply and all it took was a few minutes on the telephone. Thank you"

This review was posted by David Hanley on the 18th of August 2017

Mark Weeks did an excellent job in …

"Mark Weeks did an excellent job in giving me all the information I needed and explaining everything."

This review was posted by Terry on the 18th of August 2017

This the second time I have used …

"This the second time I have used SwitchMyBusiness and i have received excellent service from Jessica Purnell on both occasions.I would recommend anyone to use this company as you know that they are acting independently and trying to get the best deal for you."

This review was posted by H Barrington on the 18th of August 2017

Mark Weeks was my contact point with …

"Mark Weeks was my contact point with this company and I have been extremely pleased with the way in which he explained everything to me in an informative, friendly way."

This review was posted by Mr CHRISTOPHER GEORGE on the 18th of August 2017