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Frequently Asked Questions

Is it free to switch using Switch My Business?

Switch My Business will never invoice you for this service. We receive payment on a commission basis which means that we are only paid once we have successfully set up your contract with your new supplier

How long does the transfer take?

The whole transfer process normally takes 4 to 6 weeks but in some instances it can take up to 8 weeks.

Is there a cooling off period?

To protect you from being rolled into out of contract prices with your current supplier, business energy contracts do not have a cooling off period.

Is there a discount for direct debit payment?

Yes, most of the tariffs we offer include a direct debit discount.

My question isn’t on the list?

If you can’t find the answer to your question, you can contact our customer service team directly on (freephone) 0800 411 8830 or at customerservices@switchmybusiness.com

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Excellent, 9.8 / 10

Cheryl Sreenan

"What a cheerful, helpful person Cheryl Sreenan is. She was direct (no waffle!), knowledgeable and professional throughout and is a definite asset to 'Switch My Business'."

This review was posted by Mr R Bolter on the 22nd of July 2019

Very Fantastic!!!!!!

"Very efficient, knowledgeable, and experienced service i received off Aaron Newton today. In helping me find an very competitive gas rate for the next 4 years. Thank You, Thank You, Thank You. Aaron."

This review was posted by ANDREW LEWIECKI on the 19th of July 2019

What a nice change to deal with such a…

"What a nice change to deal with such a friendly and efficient person. Setting up our new business energy account was painless and quick. Can't praise Lorraine enough for all her help and advice. I Would definitely recommend"

This review was posted by Diane Harrison on the 18th of July 2019

Many thanks for your help Bhavni Manek

"Many thanks for your help Bhavni Manek"

This review was posted by kirsty on the 18th of July 2019

Excellent service

"Excellent service, quick and very straightforward, saves time and stress, especially important in a small business. Thank you Cheryl."

This review was posted by Elizabeth on the 18th of July 2019