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Frequently Asked Questions

Is it free to switch using Switch My Business?

Switch My Business will never invoice you for this service. We receive payment on a commission basis which means that we are only paid once we have successfully set up your contract with your new supplier

How long does the transfer take?

The whole transfer process normally takes 4 to 6 weeks but in some instances it can take up to 8 weeks.

Is there a cooling off period?

To protect you from being rolled into out of contract prices with your current supplier, business energy contracts do not have a cooling off period.

Is there a discount for direct debit payment?

Yes, most of the tariffs we offer include a direct debit discount.

My question isn’t on the list?

If you can’t find the answer to your question, you can contact our customer service team directly on (freephone) 0800 411 8830 or at customerservices@switchmybusiness.com

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Excellent, 9.8 / 10

Extremely good service

"Extremely good service, Aaron took the time to explain all the options clearly and was very helpful throughout. The switch over process (that I was daunted by!) has been managed really well. Great customer service"

This review was posted by Scott Works on the 18th of January 2019

Switching was made easy with the…

"Switching was made easy with the assistance of Cheryl. She was very efficient and called when she said she would. I wouldn’t hesitate to use them again."

This review was posted by Nicola on the 18th of January 2019

I always dread renewing contracts but…

"I always dread renewing contracts but with Pamwan Johnsons professional and friendly assistance it was a painless task to find the best deal."

This review was posted by Liz on the 17th of January 2019

Couldn't be easier

"Getting quotes and transferring to another supplier couldn't have been easier. Many thanks to Mark Weeks for his help during this process."

This review was posted by Sara Ashcroft on the 17th of January 2019

Great service!

"Daniel made the process really quick and easy aswell as saving us loads on our renewal with our existing supplier. Would certainly recommend and use again."

This review was posted by Thomas Kirkwood on the 17th of January 2019