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Frequently Asked Questions

Is it free to switch using Switch My Business?

Switch My Business will never invoice you for this service. We receive payment on a commission basis which means that we are only paid once we have successfully set up your contract with your new supplier

How long does the transfer take?

The whole transfer process normally takes 4 to 6 weeks but in some instances it can take up to 8 weeks.

Is there a cooling off period?

To protect you from being rolled into out of contract prices with your current supplier, business energy contracts do not have a cooling off period.

Is there a discount for direct debit payment?

Yes, most of the tariffs we offer include a direct debit discount.

My question isn’t on the list?

If you can’t find the answer to your question, you can contact our customer service team directly on (freephone) 0800 411 8830 or at customerservices@switchmybusiness.com

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Excellent, / 10

Great Service from Cheryl

"Great Service from Cheryl Returning for a second time as always very efficient and always does what she says she is going to do. Many Thanks"

This review was posted by Kerrie Yates on the 06th of August 2020

Cheryl made the process so easy and…

"Cheryl made the process so easy and fun! Thanks!"

This review was posted by Betsy Cook Speer on the 06th of August 2020

Excellent service from Cheryl she comes…

"Excellent service from Cheryl she comes highly recommended"

This review was posted by ron bates on the 03rd of August 2020

New Energy Supplier

"Today I needed guidance and help with getting an energy supplier for our new business unit. Cheryl was extremely knowledgeable and so very helpful. She got me sorted quickly and efficiently. I highly recommend switch my business which is why I give 5 stars."

This review was posted by Daniel Fry on the 03rd of August 2020

Cheryl was excellent the service was of…

"Cheryl was excellent the service was of the highest quality the price was good and she managed to help me sort out my previous broker"

This review was posted by Mr Hatch on the 01st of August 2020