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Frequently Asked Questions

Is it free to switch using Switch My Business?

Switch My Business will never invoice you for this service. We receive payment on a commission basis which means that we are only paid once we have successfully set up your contract with your new supplier

How long does the transfer take?

The whole transfer process normally takes 4 to 6 weeks but in some instances it can take up to 8 weeks.

Is there a cooling off period?

To protect you from being rolled into out of contract prices with your current supplier, business energy contracts do not have a cooling off period.

Is there a discount for direct debit payment?

Yes, most of the tariffs we offer include a direct debit discount.

My question isn’t on the list?

If you can’t find the answer to your question, you can contact our customer service team directly on (freephone) 0800 411 8830 or at customerservices@switchmybusiness.com

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Excellent, 9.9 / 10

Great service from Bhavni

"Great service from Bhavni. she explained the process well and was very helpful"

This review was posted by John Orr on the 25th of March 2019

Great service from Cheryl

"Great service from Cheryl. Very helpful and all put into place without much effort from me."

This review was posted by James McBride on the 21st of March 2019

CMA Ltd

"Efficient and knowledgeable. Easy to switch with good rates"

This review was posted by Denise on the 20th of March 2019

Cheryl was brilliant

"Cheryl was brilliant, very thorough and she knew her product well, didn't take long at all to set up our new contract for electric, thank you so much Cheryl."

This review was posted by Amanda Kirk on the 19th of March 2019

Polite and knowledgeable employees

"Polite and knowledgeable employees"

This review was posted by Judite Vane on the 18th of March 2019