Frequently Asked Questions

Is it free to switch using Switch My Business?

Switch My Business will never invoice you for this service. We receive payment on a commission basis which means that we are only paid once we have successfully set up your contract with your new supplier

How long does the transfer take?

The whole transfer process normally takes 4 to 6 weeks but in some instances it can take up to 8 weeks.

Is there a cooling off period?

To protect you from being rolled into out of contract prices with your current supplier, business energy contracts do not have a cooling off period.

Is there a discount for direct debit payment?

Yes, most of the tariffs we offer include a direct debit discount.

My question isn’t on the list?

If you can’t find the answer to your question, you can contact our customer service team directly on (freephone) 0800 411 8830 or at customerservices@switchmybusiness.com


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Excellent, 9.8 / 10

Great Service

"Bhavni is a pleasure to deal with. She is very helpful and knowledgeable and having a direct contact is so refreshing instead of dealing with usually frustrating energy companies. I highly recommend."

This review was posted by Esme on the 12th of December 2018

Fantastic Switch Experience Cheryl Sreenan

"Fantastic Switch Experience, Cheryl Sreenan was extremely helpful the phone call for switching took less than 10 minutes. I couldn't have asked for a better service in going through this process. Thank You"

This review was posted by Sam Barlow on the 11th of December 2018

Very helpful Service

"Spoke with Omar this morning and he quickly and efficiently found me a good deal and explained the various rates and savings I would make. I then left it in his capable hands to set up the switch of tariff for me"

This review was posted by ERIC HANTON on the 11th of December 2018

Great advice and service from Omar

"Great advice and service from Omar; not even slightly pushy, and very professional clear advice. Happy to have found Omar and Switch My Business which looks like it should pay dividends in savings for our Church electricity account."

This review was posted by Robert Cronk on the 10th of December 2018

Best Business Switch we Made

"We have been using Switch My Business for almost 3 years. They have never been too pushy and have always given us great advice and found us competitive rates. They also make the switch process really straight forward. We are particularly concerned with going with companies that are ethical in the way they conduct their business and good environmentally and with each switch they have been brilliant at helping with this. Would thoroughly recommend."

This review was posted by Southampton Vineyard Hello on the 10th of December 2018