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Frequently Asked Questions

Is it free to switch using Switch My Business?

Switch My Business will never invoice you for this service. We receive payment on a commission basis which means that we are only paid once we have successfully set up your contract with your new supplier

How long does the transfer take?

The whole transfer process normally takes 4 to 6 weeks but in some instances it can take up to 8 weeks.

Is there a cooling off period?

To protect you from being rolled into out of contract prices with your current supplier, business energy contracts do not have a cooling off period.

Is there a discount for direct debit payment?

Yes, most of the tariffs we offer include a direct debit discount.

My question isn’t on the list?

If you can’t find the answer to your question, you can contact our customer service team directly on (freephone) 0800 411 8830 or at customerservices@switchmybusiness.com

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Excellent, / 10

Cheryl was a great help

"Cheryl was a great help, talked me through it all and made the process really simple."

This review was posted by Genna Acourt on the 18th of September 2020

Great service!

"Great service!! Made life so much easier. Luke Hibbert did all the hard work and was efficient, polite and worked around my busy day. He managed to get a deal I was very happy with thanks again:)"

This review was posted by Faye Campbell on the 18th of September 2020

Needed to change our energy provider

"Needed to change our energy provider. Neven an easy task. Rank Switch My Business, spoke to Naila Hussain. Naila came back very quickly with details of other deals available. The whole matter was sorted out the same day. Very impressed !"

This review was posted by Nigel Bruce on the 17th of September 2020

Thanks cheryl.you help me a alot .

"Thanks cheryl.you help me a alot ."

This review was posted by Tina Wong on the 16th of September 2020

Thanks Cheryl

"Thanks Cheryl. All sorted in a very professional and user friendly way."

This review was posted by Chris Melia on the 14th of September 2020