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Frequently Asked Questions

Is it free to switch using Switch My Business?

Switch My Business will never invoice you for this service. We receive payment on a commission basis which means that we are only paid once we have successfully set up your contract with your new supplier

How long does the transfer take?

The whole transfer process normally takes 4 to 6 weeks but in some instances it can take up to 8 weeks.

Is there a cooling off period?

To protect you from being rolled into out of contract prices with your current supplier, business energy contracts do not have a cooling off period.

Is there a discount for direct debit payment?

Yes, most of the tariffs we offer include a direct debit discount.

My question isn’t on the list?

If you can’t find the answer to your question, you can contact our customer service team directly on (freephone) 0800 411 8830 or at customerservices@switchmybusiness.com

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Excellent, 9.9 / 10

Lorraine made it as easy as possible to…

"Lorraine made it as easy as possible to switch despite the endless text she has to read out to make sure you stay within the regulations. Thanks for rushing through it"

This review was posted by Nick Apsey-Brown on the 13th of May 2019

Thanks to Lorraine

"Thanks to Lorraine, switching, my gas and electric, to a new supplier was made a pleasant experience of instead of the usual traumatic one we usually endure. A very efficient, polite and cheerful young lady. Thanks again Lorraine."

This review was posted by Allan Jones on the 09th of May 2019

Thank you Lorraine Carey for your help…

"Thank you Lorraine Carey for your help getting me a good deal on my electricity. great customer service and friendly"

This review was posted by Simi Hussain on the 07th of May 2019

Brilliant

"Pamwan Johnson was very efficient and a pleasure to work with. Made my week!!"

This review was posted by Margaret Hall on the 03rd of May 2019

Lorraine was very helpful and…

"Lorraine was very helpful and knowledgeable throughout the process. Highly recommended Many thanks"

This review was posted by Totton & Eling Youth on the 02nd of May 2019