Description: Npower is part of Innogy group, one of Europe’s largest electricity and gas suppliers, and serves 5.1 million home and business energy customers. Npower states that its main priority for their business is customer service and meeting the needs of their customers.

Positive notes for this supplier

  • Npower has improved its accuracy when generating bills of business electricity, now employing smart metering services for small and medium businesses.
  • Npower offers both fixed cost and flexible energy tariffs to cater for your business’s electricity needs.
  • When it comes to customer service, Npower aims to keep your experience quick and focused by making sure you aren’t kept waiting to speak to an advisor, and ensuring you only speak to one person when you call.

Things to remember about this supplier

  • To switch business electricity, Npower requires 30 days’ notice before the end of the arranged contract.

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Excellent, 9.8 / 10

Extremely good service

"Extremely good service, Aaron took the time to explain all the options clearly and was very helpful throughout. The switch over process (that I was daunted by!) has been managed really well. Great customer service"

This review was posted by Scott Works on the 18th of January 2019

Switching was made easy with the…

"Switching was made easy with the assistance of Cheryl. She was very efficient and called when she said she would. I wouldn’t hesitate to use them again."

This review was posted by Nicola on the 18th of January 2019

I always dread renewing contracts but…

"I always dread renewing contracts but with Pamwan Johnsons professional and friendly assistance it was a painless task to find the best deal."

This review was posted by Liz on the 17th of January 2019

Couldn't be easier

"Getting quotes and transferring to another supplier couldn't have been easier. Many thanks to Mark Weeks for his help during this process."

This review was posted by Sara Ashcroft on the 17th of January 2019

Great service!

"Daniel made the process really quick and easy aswell as saving us loads on our renewal with our existing supplier. Would certainly recommend and use again."

This review was posted by Thomas Kirkwood on the 17th of January 2019