How much could your business save?Find out now!
Or, you can call us on:0800 411 8830

E.ON overcharges customers

E.ON has agreed to pay £7.75 million for overcharging customers. E.ON were found to have incorrectly charged exit fees and overcharged customers after price increases.

E.ON has already paid back £400,000 to customers. The company continues to provide refunds to customers affected by the errors.

Regulations state that suppliers have to give customers 30 days’ notice of a price rise. This ensures the customer has time to decide whether to stay or switch to another provider. If the customer decides to switch during the 30 days’ notice period they won’t incur exit fees. They also won’t be subject to increased prices even if they switch energy provider after the price increase takes place.

The errors date back to January 2013 and January 2014 and affect direct debit and standard credit customers. But the energy regulator Ofgem said the errors also affected prepayment customers – who tend to be the least well off. E.ON has to refund these customers by the end of April.

E.ON admitted that after investigating the errors in June 2014 it found that some customers had been overcharged. It added that in the majority of cases this was by less than ten pounds.

E.ON will continue to provide refunds to ensure customers don’t lose out. It has agreed to pay £7.75 million to Citizens Advice. This money will be used to fund its Energy Best Deal Extra engagement programme which provides energy advice.

Senior partner in charge of enforcement Sarah Harrison said: “Ofgem’s rules give customers a chance to avoid exit fees and higher costs when suppliers put up prices. These are important customer protections and it is vital that suppliers play by the rules so customers are encouraged to engage in the market.”

Related Articles

how business leaders avoid burnout

How business leaders avoid burnout

When you’re a small business owner the buck stops with you, which can make it incredibly difficult to sw...

Read More
how to make 2017 your best year ever

How to make 2017 your best year yet

Whether you heaved a sigh of relief when 2016 ended, or said goodbye to the year with sadness, we have some ti...

Read More
tidal power

Energy News – 13/01/2017

This week has seen big news about the National Grid, a concerning report from The World Economic Forum, and th...

Read More
Excellent, 9.6 / 10

Thanks Mark...

"Mark was very helpful and had all the answers to the questions I had - would go back to him time and time. Thanks Sir"

This review was posted by Wayne Nugent - Mailing Guy on the 20th of January 2017

Switch Business Electricity Contract

"Very good & efficient service - good range of prices offered from variety of suppliers"

This review was posted by SALLY DOLMAN on the 20th of January 2017

Cheerful, helpful service.

"Aaron Gallagher was my contact at Aaron was cheerful and helpful he made switching our electricity supply easy and painless giving an understandable explanation each step of the way. I would quite happily recommend this company and Aaron Gallagher to anyone given the task of arranging a new energy contract."

This review was posted by Pam Johnson on the 19th of January 2017

Kyle Wright - Excellent Service

"Dealt with the above on two occasions now and has made the process of switching energy suppliers very easy. Very Polite and helpful person, will defiantly want to deal with again."

This review was posted by Skyline32 on the 19th of January 2017

Made this a very simple transaction!

"Aaron was polite, friendly and extremely helpful, making this potential chore a very easy transaction. He explained everything thoroughly and answered all my questions and I feel very confident that the whole transition will go very smoothly and I am aware of what to expect as the process moves forward. Thanks Aaron!"

This review was posted by Lesley Clayton on the 18th of January 2017