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The article – How to find the right business bank account – explains how small businesses can benefit from switching their bank account. But few do.
The FCA began a review of the current account switch service (CASS) in September 2014. They found that it works well for those using the service. Most switches are completed within seven days without any problems.
What the review found though is that few consumers are aware of the service or have confidence in it.
Director of strategy and competition at the FCA Christopher Woolard said: “If we want to encourage consumers to switch their bank accounts then it is important that the industry makes it as easy as possible for them to do so.”
One of the measures suggested by the FCA to encourage more people to use the service is for current account numbers to be portable. The FCA said being able to move current account numbers from one bank to another would enable consumers to switch banks without changing their account details.
Keeping the same bank account details would increase consumer confidence in the switching process. It would also increase the number of small business customers choosing to switch.
Porting account numbers is possible but the different technical solutions vary in complexity and cost. It’s already possible to port mobile phone numbers. Porting current account numbers would work in a similar way.
The Payment Systems Regulator (PSR) will analyse the FCA’s evidence for porting account numbers. It will also consider other ideas for increasing the number of small businesses switching bank accounts.
One suggestion to boost the number of small businesses switching is to reduce the time taken to switch from seven days to five. But the FCA found consumers were more worried about the switch going through smoothly and on a particular date than how long it took.
Competent and courteous service.
"Marie was knowledgeable and helpful. I feel able to recommend the service given without reservation. David Slesenger"This review was posted by David Slesenger on the 16th of August 2016
"Nadia was very helpful"This review was posted by Robin on the 16th of August 2016
Excellent Customer Service *****
"Jonathan Burgess is an asset to Switch My Business. He made me feel at ease and was more than helpful at all times. He made regular contact and guided me through the whole process which made switching a breeze. I just wish there were more customer service advisers like Jonathon whose friendly and happy demeanour make your day a much nicer one. Well done Switch my business and more importantly thank you Jonathon for all your hard work! Maria Owen Lodgecrest"This review was posted by Maria Owen on the 17th of August 2016
EXCELLENT CUSTOMER SERVICE
"I totally agree with a customer maria owen,Jonathan Burgess was such a pleasure dealing with and is truly a asset to the company, he made it very easy to switch my electricity companies, Jonathan Burgess was very helpful, easy to talk to it was like talking to a friend not just a customer adviser. I would definitely recommend switchmybusiness and try get hold off Jonathan Burgess if possible and have the same excellent service as I did. Rajan Shanan"This review was posted by Rajan Shanan on the 19th of August 2016
Excellent and very helpful
"Arron who dealt with my switch of energy and gas has been a huge help and extremely efficienct and easy to deal with. Despite British Gas throwing obstacles in the way at every turn he has doggedly stuck to his task and saved the day. Thanks Arron."This review was posted by Rod Pryce-Jones on the 19th of August 2016