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Supplier Guide: Dual Energy


Dual Energy is one of our most popular suppliers but tends to fly slightly under the radar when it comes to customer awareness.

We know that many people tend to prefer getting their energy from companies that they’ve heard of, which can mean that smaller or newer suppliers get overlooked.

With that in mind, here’s a guide to who Dual Energy is, and what they can offer you:

Dual Energy is an independent provider that was established in 2009 as a low-cost alternative to the ‘Big Six’. They specialise in small business energy and pride themselves on giving a personal, high quality, service to all their customers.

Smart Meters are at the heart of Dual Energy’s business ethos: the company is proactively working towards the Government’s 2020 target for smart meter implementation. In fact, they pride themselves on installing smart meters in every premises they supply, usually within 4-6 weeks of you signing up.  What’s more, Dual Energy have been listed on the Sunday Times Fast Track list of growing companies to watch.

When you sign up with Dual Energy, you’ll pay your bills using the company’s ‘Budget Plan’ system, via direct debit. The budget plan is a unique payment system that aims to make your bills as cheap and straightforward as possible. When developing your budget plan, Dual will calculate your energy usage based on seasonal changes and the information you give when signing up. If your usage goes up or down enough to change how much you should be paying you will be told about this prior to a payment being taken. If you use less energy than expected then the surplus will be applied to your account during winter or refunded when you leave. Dual will soon be launching a prepayment meter service, in order to give small businesses direct control over what they spend. Prepayment meters will likely be popular with those who have outstanding debts.

Dual Energy aims to make it easy for you to reduce your energy consumption with their Web Analyser Service. For a small cost, you can track your energy usage on a daily, weekly or monthly basis, using data garnered from your smart meter.  

Dual Energy offers a variety of contract lengths, from 12 months to 3 years.

Their latest fuel mix disclosure is:

Natural Gas 32.3%

Coal 17.0%

Nuclear 23.7%

Renewables 24.3%

Other 2.5%

Contact Details

Tel: 01903 703400

Post: Dual Energy, Premium House, The Esplanade, Worthing BN11 2BJ

Email: customer.services@dual-energy.co.uk

Notice required to terminate: 30 days

 

 

 

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Excellent, 9.8 / 10

Mark W was really helpful and gave…

"Mark W was really helpful and gave excellent advice and customer focused service. Thanks you."

This review was posted by Adam on the 25th of April 2018

Really helpful

"Really helpful, clear advice from their assistant Bhavni, and an easy switch to a new electricity provider. Many thanks!"

This review was posted by Mrs Farley on the 25th of April 2018

Friendly, helpful staff

"Cheryl was really helpful and nothing was to much trouble as it took a few calls to finalise the switch to new supplier. Hope to save a few pounds with new provider."

This review was posted by Mary Southwell on the 23rd of April 2018

I had a really good experience with Ian…

"I had a really good experience with Ian Howell ext 2884 who works there. Great service, great price, recommended !"

This review was posted by Stephane vander elst on the 24th of April 2018

Fantastic service from Jess Purnell…

"Fantastic service from Jess Purnell today. Having used your very straightforward website I had an immediate phone call, Jess was very knowledgeable, professional and easy to deal with. She talked me through the options, explained the different elements of the quotes, and was able to secure me a good rate on a 2 year contract. Thank you"

This review was posted by Jackie Gilmore on the 24th of April 2018