Supplier Guide: Dual Energy


Dual Energy is one of our most popular suppliers but tends to fly slightly under the radar when it comes to customer awareness.

We know that many people tend to prefer getting their energy from companies that they’ve heard of, which can mean that smaller or newer suppliers get overlooked.

With that in mind, here’s a guide to who Dual Energy is, and what they can offer you:

Dual Energy is an independent provider that was established in 2009 as a low-cost alternative to the ‘Big Six’. They specialise in small business energy and pride themselves on giving a personal, high quality, service to all their customers.

Smart Meters are at the heart of Dual Energy’s business ethos: the company is proactively working towards the Government’s 2020 target for smart meter implementation. In fact, they pride themselves on installing smart meters in every premises they supply, usually within 4-6 weeks of you signing up.  What’s more, Dual Energy have been listed on the Sunday Times Fast Track list of growing companies to watch.

When you sign up with Dual Energy, you’ll pay your bills using the company’s ‘Budget Plan’ system, via direct debit. The budget plan is a unique payment system that aims to make your bills as cheap and straightforward as possible. When developing your budget plan, Dual will calculate your energy usage based on seasonal changes and the information you give when signing up. If your usage goes up or down enough to change how much you should be paying you will be told about this prior to a payment being taken. If you use less energy than expected then the surplus will be applied to your account during winter or refunded when you leave. Dual will soon be launching a prepayment meter service, in order to give small businesses direct control over what they spend. Prepayment meters will likely be popular with those who have outstanding debts.

Dual Energy aims to make it easy for you to reduce your energy consumption with their Web Analyser Service. For a small cost, you can track your energy usage on a daily, weekly or monthly basis, using data garnered from your smart meter.  

Dual Energy offers a variety of contract lengths, from 12 months to 3 years.

Their latest fuel mix disclosure is:

Natural Gas 32.3%

Coal 17.0%

Nuclear 23.7%

Renewables 24.3%

Other 2.5%

Contact Details

Tel: 01903 703400

Post: Dual Energy, Premium House, The Esplanade, Worthing BN11 2BJ

Email: customer.services@dual-energy.co.uk

Notice required to terminate: 30 days

 

 

 

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Excellent, 9.7 / 10

Extremely helpful and clear to understand

"I have found the information and assistance to be very clear, and helpful. I was helped through the process of switching electricity supply by personal switching assistant Suhan Ashan who was not only helpful, but very patient in explaining all of the queries which I had and also researching the estimated KwH for our newly acquired office premises, as we had no previous tenant information."

This review was posted by Sue Williams on the 24th of July 2017

Jessica help us arrange new deals for …

"Jessica help us arrange new deals for our start up business which was greatly useful particularly in time during busy setting out period"

This review was posted by Allan on the 21st of July 2017

Really good doing business with Mark …

"Really good doing business with Mark Weeks and SwitchMyBusiness. Getting good energy deals for not-for-profit organisations are a nightmare but Mark made it really easy for us. Very many thanks, well done!"

This review was posted by Tony Smith on the 20th of July 2017

Spoke with Mark Weeks great guy always …

"Spoke with Mark Weeks great guy always phoned back or email when he said he would and was a great help. Would use him again any time."

This review was posted by Duncan Winton on the 20th of July 2017

Courteous and knowledgeable.

"I had my business transfer handled by Mark Weeks, he was courteous and knowledgeable about the various different tariffs on offer and made the process quick and simple. I would definitely recommend their services."

This review was posted by Lawrie Sharp on the 19th of July 2017