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Park Hill, a three-storey guesthouse; close to the city centre; with lounge and en-suite bedrooms.
Hardworking, honest, fair and committed.
Back in 1990, I had two young children aged 7 and 9 and one of them was always sick. If I had been working full-time for an employer, I’d probably have been sacked for taking too much time off to look after them when they were ill. So, I thought, the best thing to do was to be my own boss. I found a guesthouse business five minutes’ walk from their school. I’d worked in the industry when I was younger, I was good at it and I liked it.
I didn’t find it hard at all. I didn’t need a loan, fortunately, but I did have a mortgage rate of 14% which is high compared with rates today.
Trying to get reliable staff. People will often just not show up for work, no phone call, no reason and think that is acceptable. Sadly, that’s often been my experience.
Buying a small hotel on the outskirts of Inverness 16 years ago. I was quite happy with the guesthouse but I was convinced to sell it and take on a hotel instead. It had three bars, a dancehall and extensive grounds. But I couldn’t get chefs, cooks, bar staff. The location had no passing trade either. I stuck it out for four years before selling it and buying Park Hill Guest House which I’ve been running for 12 years now.
Turning Park Hill Guest House into a successful business and being in business for the last 25 years.
Having a clear vision and a strong work ethic.
Fulfil your dreams. Nothing ventured, nothing gained – just make sure you have your finances in place first.
Shop around. I’ve renegotiated with all my providers and have reduced prices on my Sky, broadband and telephone bills this year. And I’m in the process of negotiating my water tariff. Even just sorting out my car and home insurance recently has saved me £300 a year. Some might say it’s not much but it’s my money – why should they have it?
With an eye to the future and getting older I would have bought a smaller guesthouse. With Park Hill I have to cook for and serve up to 16 people every morning, take bookings, maintain, manage and upgrade the guesthouse. It’s a lot for one person. So it is on the market and I’m looking for smaller premises with around five bedrooms – more manageable for one.
Small business rates have been cut.
Shampooing the carpets! I planned to take advantage of the good weather by leaving the doors and windows open so they’ll dry quickly.
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Competent and courteous service.
"Marie was knowledgeable and helpful. I feel able to recommend the service given without reservation. David Slesenger"This review was posted by David Slesenger on the 16th of August 2016
"Nadia was very helpful"This review was posted by Robin on the 16th of August 2016
Excellent Customer Service *****
"Jonathan Burgess is an asset to Switch My Business. He made me feel at ease and was more than helpful at all times. He made regular contact and guided me through the whole process which made switching a breeze. I just wish there were more customer service advisers like Jonathon whose friendly and happy demeanour make your day a much nicer one. Well done Switch my business and more importantly thank you Jonathon for all your hard work! Maria Owen Lodgecrest"This review was posted by Maria Owen on the 17th of August 2016
EXCELLENT CUSTOMER SERVICE
"I totally agree with a customer maria owen,Jonathan Burgess was such a pleasure dealing with and is truly a asset to the company, he made it very easy to switch my electricity companies, Jonathan Burgess was very helpful, easy to talk to it was like talking to a friend not just a customer adviser. I would definitely recommend switchmybusiness and try get hold off Jonathan Burgess if possible and have the same excellent service as I did. Rajan Shanan"This review was posted by Rajan Shanan on the 19th of August 2016
Excellent and very helpful
"Arron who dealt with my switch of energy and gas has been a huge help and extremely efficienct and easy to deal with. Despite British Gas throwing obstacles in the way at every turn he has doggedly stuck to his task and saved the day. Thanks Arron."This review was posted by Rod Pryce-Jones on the 19th of August 2016