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How we saved The Burton £600 in out of contract rates


the burton brixhamMost of our customers call us because they’re looking for a cheaper deal on their energy contract. However, that’s not the only place that we can make savings – as The Burton Hotel in Devon found out.

The Burton is a pub in Devon that serves traditional food, real ales and often plays host to local bands. Like most pubs and restaurants, their energy usage is substantial – so moving to a cheaper energy tariff can mean big savings.

 

Owner Brian initially contacted Switch My Business because of our 5* reviews and when they spoke to our Corporate Account Manager Melissa they found that we could offer them some great rates.

 

Whilst most energy switches run without a hitch, sometimes things do go wrong. In this case, Brian got a nasty surprise when his final bill included a £600 extra charge for out of contract rates.

 

What had happened?

 

The Burton’s previous supplier had made a mistake with their contract end date – and attempted to charge them extra for the error.

 

Luckily, Melissa was on the case, and refusing to take no for an answer managed to get the supplier to admit their mistake, and drop the charges. They issued a revised bill – less the £600.

 

The Burton Quote

 

We look forward to working with The Burton again in future.

 

To see how much you could save on your energy bills, call us now on 0800 411 8830 or use our online quote tool.

 

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Lorraine was great to deal with and was…

"Lorraine was great to deal with and was able to sort out my new electricity contract quickly and zero hassle... thank you"

This review was posted by Keith Hall on the 17th of January 2020

thank you to Cheryl & Luke

"Received some great advice and made a saving too. Whilst transferring our account to a new tariff I mentioned I had just started another new business, Having picked Cheryl's brains re another supply address, I'll be back in touch next week to sign up that one too."

This review was posted by Lesley on the 16th of January 2020

Very good product and service

"Very good product and service. a big thank to Cheryl Sreenan who is always patient and helpful finding us great deals. using their service for our second company this year as a return customer. thank you,"

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5 stars for Cheryl who found me massive…

"5 stars for Cheryl who found me massive savings. Highly recommended."

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