Energy News – 27/06/2017
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Most of our customers call us because they’re looking for a cheaper deal on their energy contract. However, that’s not the only place that we can make savings – as The Burton Hotel in Devon found out.
The Burton is a pub in Devon that serves traditional food, real ales and often plays host to local bands. Like most pubs and restaurants, their energy usage is substantial – so moving to a cheaper energy tariff can mean big savings.
Owner Brian initially contacted Switch My Business because of our 5* reviews and when they spoke to our Corporate Account Manager Melissa they found that we could offer them some great rates.
Whilst most energy switches run without a hitch, sometimes things do go wrong. In this case, Brian got a nasty surprise when his final bill included a £600 extra charge for out of contract rates.
What had happened?
The Burton’s previous supplier had made a mistake with their contract end date – and attempted to charge them extra for the error.
Luckily, Melissa was on the case, and refusing to take no for an answer managed to get the supplier to admit their mistake, and drop the charges. They issued a revised bill – less the £600.
We look forward to working with The Burton again in future.
To see how much you could save on your energy bills, call us now on 0800 411 8830 or use our online quote tool.
Extremely helpful and clear to understand
"I have found the information and assistance to be very clear, and helpful. I was helped through the process of switching electricity supply by personal switching assistant Suhan Ashan who was not only helpful, but very patient in explaining all of the queries which I had and also researching the estimated KwH for our newly acquired office premises, as we had no previous tenant information."This review was posted by Sue Williams on the 24th of July 2017
Jessica help us arrange new deals for …
"Jessica help us arrange new deals for our start up business which was greatly useful particularly in time during busy setting out period"This review was posted by Allan on the 21st of July 2017
Really good doing business with Mark …
"Really good doing business with Mark Weeks and SwitchMyBusiness. Getting good energy deals for not-for-profit organisations are a nightmare but Mark made it really easy for us. Very many thanks, well done!"This review was posted by Tony Smith on the 20th of July 2017
Spoke with Mark Weeks great guy always …
"Spoke with Mark Weeks great guy always phoned back or email when he said he would and was a great help. Would use him again any time."This review was posted by Duncan Winton on the 20th of July 2017
Courteous and knowledgeable.
"I had my business transfer handled by Mark Weeks, he was courteous and knowledgeable about the various different tariffs on offer and made the process quick and simple. I would definitely recommend their services."This review was posted by Lawrie Sharp on the 19th of July 2017