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How we saved The Burton £600 in out of contract rates


the burton brixhamMost of our customers call us because they’re looking for a cheaper deal on their energy contract. However, that’s not the only place that we can make savings – as The Burton Hotel in Devon found out.

The Burton is a pub in Devon that serves traditional food, real ales and often plays host to local bands. Like most pubs and restaurants, their energy usage is substantial – so moving to a cheaper energy tariff can mean big savings.

 

Owner Brian initially contacted Switch My Business because of our 5* reviews and when they spoke to our Corporate Account Manager Melissa they found that we could offer them some great rates.

 

Whilst most energy switches run without a hitch, sometimes things do go wrong. In this case, Brian got a nasty surprise when his final bill included a £600 extra charge for out of contract rates.

 

What had happened?

 

The Burton’s previous supplier had made a mistake with their contract end date – and attempted to charge them extra for the error.

 

Luckily, Melissa was on the case, and refusing to take no for an answer managed to get the supplier to admit their mistake, and drop the charges. They issued a revised bill – less the £600.

 

The Burton Quote

 

We look forward to working with The Burton again in future.

 

To see how much you could save on your energy bills, call us now on 0800 411 8830 or use our online quote tool.

 

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Lorraine - Excellent experience dealing with you!

"I have been talking to Lorraine over the last couple of weeks about switching our gas/electric supplies. Lorraine was more than keen to help and went to a lot of trouble researching the best prices on the market for us. These were all confirmed by emails which allowed me to compare with our current supplier in a clear way. Ultimately our current supplier made an offer we felt was comparable to the best Lorraine had found and we decided to stay with them (B.Gas) but I am very grateful for all of the help she gave me - for no result as it happens. A pleasure dealing with you Lorraine!"

This review was posted by Richard Weekley on the 22nd of October 2018

Honest brokers who will actually save you money!

"I dealt with a gentleman called Mark Weeks. He was extremely efficient, helpful and humerous. He saved me 6 pence per/k/hr, quite the saving when your annual bill is over £12,000. I will be using this service again for my water bill!"

This review was posted by EDWARD Wickman on the 22nd of October 2018

Cheryl Sreenan delivered excellent…

"Cheryl Sreenan delivered excellent customer service, professional and polite but very natural with it - it's great to deal with someone who knows their job and cares about their customers. Great savings too and a quick switch which is always good. Will be looking to switch other businesses when they are out of contract."

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Excellent service from Pamwan Johnson

"Excellent service from Pamwan Johnson. Polite, professional and was able to provide a much better deal than I was able to secure direct. Would definitely use this service again."

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i cant fault the service recieved from…

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