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New research proves ‘great UK business energy rip off’


Businesses are being rolled over and locked into energy contracts without their permission, SwitchMyBusiness.com has found, alongside a catalogue of other issues.

The findings are striking – we found that 18.4% of businesses have been automatically rolled over onto a new contract without their permission and a further 16% don’t know whether they have been a victim of auto-renewal.

The study comes in the wake of the Competition and Markets Authority (CMA) report which found that UK SMEs are unnecessarily losing £500 million a year on energy.

While Ofgem and some energy suppliers have made steps towards making the business energy market fairer, the practice of ‘auto-renewal’ – where businesses are ‘locked in’ to another fixed-term contract without their express permission – continues.

The SwitchMyBusiness.com research also showed that more than 30% of small businesses have been shunted onto a ‘deemed contract’ (30.4%) with the same supplier at the end of a fixed contract, leaving them paying up to 80% more.

A further 16.8% are unsure whether they have been put onto a deemed contract, and the majority of UK SMEs stated they have had problems understanding their energy contract at all (50.4%), a sign the business energy market urgently needs more clarity.

Switch business energy supplier

Knowing how to switch supplier is vital if businesses are to avoid getting ripped off or paying more than they need to. But more than a quarter of smaller to medium-sized businesses (25.6%) do not fully understand how to terminate their current business energy contract, meaning as many as 1.3 million businesses are losing out on better energy deals.

“These findings prove that the UK’s SMEs are still getting a raw deal,” says Ivan McKeever, CEO of SwitchMyBusiness.com. “Smaller to medium-sized businesses are in a uniquely challenging position: the business energy market lacks the transparency that consumers now have and smaller businesses do not have the resources to liaise with lots of suppliers and negotiate a good deal.”

Better deal for SME energy

The research shows that much more needs to be done to help small businesses with their energy bills. SwitchMyBusiness.com has publicly appealed for the Government to take urgent action:

  • Auto-renewal must be outlawed – the Micro Businesses and Energy Contract Roll-Over Bill 2012–13 should be reintroduced to Parliament or a similar Bill drafted.
  • There should be a cap on how much more businesses who are on deemed contracts are charged: Ofgem says that around 10% of smaller businesses are on such ‘deemed contracts’ at any one time, which costs an average of 80% more.
  • All suppliers must be put on a level playing field, with suppliers required to make information easily accessible and switches more straightforward to ease the burden on busy businesses – the Competition and Markets Authority (CMA) has recently made similar observations.

A clear energy comparison

As we have proven, cheaper business electricity and gas is available for many, many small to medium sized businesses. We are passionate about stopping UK SMEs paying too much and will keep campaigning to make the energy market fairer. In the meantime, we offer practical help – we always contact all of our customers ahead of their renewal date to ensure they have the option to switch to the cheapest energy supplier.

Our process takes only 20 minutes and has received the top rating on independent site Trust Pilot. Fill in our simple form (also at the top right of this page) or give us a call on 0330 0100 251 now to start saving.

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Excellent, 9.8 / 10

Excellent Service

"Excellent service from Lorraine. Clear advice. Helpful and efficient change over. Well done"

This review was posted by Clive Burns on the 17th of October 2018

Excellent service

"Excellent service Cant fault the advice and support received from Cheryl Sreenan right from our very first telephone conversation. We never felt pressurised to make a decision about changing our Business Energy provider and it was the professionalism that Cheryl showed throughout our decision making that persuaded us to choose Switch my Business over the other comparison sites we had used beforehand."

This review was posted by Lisa W on the 16th of October 2018

Great communication with Aaron over the…

"Great communication with Aaron over the telephone when going through my utilities."

This review was posted by Gary Ashley on the 16th of October 2018

Very happy with my experience of using…

"Very happy with my experience of using Switch My Business. Mark Weeks has made the process very straight forward, explaining each process in a positive and helpful manner. Would not hesitate in recommending using this company in the future."

This review was posted by Rachel Williams on the 16th of October 2018

Excellent service so far

"Excellent service so far! Elliot was really helpful. Its always a bit daunting switching utilities but a really professional service!"

This review was posted by Alison on the 16th of October 2018