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My business card says: My name and ‘director’ although there is also an interesting logo, which says “Three gentlemen frequent above the old Georgian tavern of Finnieston, Glasgow”. This refers to the three guys that started and still run Kained Holdings.
I would describe my business self, in five words, as: Driven, focused, prepared, pragmatic and proactive.
The hardest part of setting up the business was: Sacrifice, both in terms of time and the lack of a work-life balance. It is completely one-sided when you are setting a business up.
The biggest challenge for my business has been: Recruiting key staff, which continues to be an issue. The pool of suitable recruits is quite small – massive amounts of people say that they can do a job but the vast majority can’t. The market is quite saturated.
My biggest business regret is: Missed opportunities. We have previously been offered establishments that we thought – for whatever reason – were not right for us at the time. With hindsight, in some cases we should have taken a leap of faith.
My greatest business success is: Probably our most recent offering, the Porter & Rye. The popularity, turnover and notoriety it has gained have far surpassed our expectations.
The key to being a successful small business owner is: There are many keys but I would say having a clear vision and direction is the most important. Everyone who joins will subsequently need to buy into this. We use a practical demonstration of this with our new starters: we ask them to close their eyes, turn them around and then point to north. They always end up pointing the wrong way. The key to success is ensuring that everyone is pointing the right way through shared values.
My top tip for entrepreneurs is: Be smart and brave. You can be brave but stupid or be smart but not get anywhere. The trick is getting the balance right.
The one thing that has saved me the most time with running my business is: Employing the right people. You can only move from being a manager to a director if you can delegate to others and trust them. It is also key to empower these people so that they can get things done.
The one thing I would do differently with my business if I had my time again is: Become smarter sooner! It may sound strange but I wish I had worked more in the industry before starting my own business. Instead of gaining valuable expertise through experience, I have often had to learn the hard way.
The business headline I would most like to see is: ‘Kained Holdings is the Number One Employer to Work For’: that way I would find recruitment easier. Either that or ‘World Peace Declared’.
If I wasn’t answering these questions I would be: Probably in a meeting or dealing with other company issues.
My top money-saving tip is: My top tip would be to utilise multiple avenues for getting best rates for utilities. Have agents competing against each other and then end up with SwitchMyBusiness.com as the best option.
Competent and courteous service.
"Marie was knowledgeable and helpful. I feel able to recommend the service given without reservation. David Slesenger"This review was posted by David Slesenger on the 16th of August 2016
"Nadia was very helpful"This review was posted by Robin on the 16th of August 2016
Excellent Customer Service *****
"Jonathan Burgess is an asset to Switch My Business. He made me feel at ease and was more than helpful at all times. He made regular contact and guided me through the whole process which made switching a breeze. I just wish there were more customer service advisers like Jonathon whose friendly and happy demeanour make your day a much nicer one. Well done Switch my business and more importantly thank you Jonathon for all your hard work! Maria Owen Lodgecrest"This review was posted by Maria Owen on the 17th of August 2016
EXCELLENT CUSTOMER SERVICE
"I totally agree with a customer maria owen,Jonathan Burgess was such a pleasure dealing with and is truly a asset to the company, he made it very easy to switch my electricity companies, Jonathan Burgess was very helpful, easy to talk to it was like talking to a friend not just a customer adviser. I would definitely recommend switchmybusiness and try get hold off Jonathan Burgess if possible and have the same excellent service as I did. Rajan Shanan"This review was posted by Rajan Shanan on the 19th of August 2016
Excellent and very helpful
"Arron who dealt with my switch of energy and gas has been a huge help and extremely efficienct and easy to deal with. Despite British Gas throwing obstacles in the way at every turn he has doggedly stuck to his task and saved the day. Thanks Arron."This review was posted by Rod Pryce-Jones on the 19th of August 2016